Florida
Policyholder Login
What to Expect Every Step of the Way
We are dedicated to serving our policyholders when disaster strikes. Fully staffed with adjusters to handle all of your claim needs, we have 24-hour claims reporting and emergency services available.
Report a Claim
Call our 24-hour line at 1-866-277-9871 or click below to file your claim online.
If you have tropical storm or hurricane-related damage, please call 844-MYAIIC1 (844-692-4421).
File a Claim or Check the Status of Your ClaimPlease Have the Following Information Available
- Your contact information
- Repairmen’s contact information, if applicable
- Photos of the damage right after the loss
- Invoices for any temporary repairs or mechanical parts
- Receipts and invoices for incurred expenses if your home is deemed unlivable
- Please note: Coverage for these expenses is known as Additional Living Expenses (ALE). Be sure to ask your claims representative if this is included in your policy.
What Happens During the Claims Process
We’ve provided a step-by-step overview of our claims process so you know what to expect after you have an unexpected loss. Our experienced team is here to assist you from the moment you’ve first learned of the damage to the moment when your house becomes a home again.
Step 1: Claim Assignment
Once you have notified us of your claim, it will be assigned to a professional who will help guide you through the process. If an inspection is needed, your claim will be assigned to a field adjuster who is located in your area.
Step 2: Communication
We will attempt to contact you within 24 hours of receipt of your claim. If you have reported the claim after our normal hours and it is an escalated situation – fire, water overflow, or your home is unlivable – an on-call adjuster will contact you immediately to provide directions and resources.
Step 3: Initial Review
Your claims professional will gather facts about your loss, review and explain your policy coverage, including the deductible, and discuss next steps. If needed, they may schedule an in-person appointment or send an expert to your home, such as an engineer.
Step 4: Estimate and Evaluation
During the evaluation process, your claims professional will determine whether the loss is covered under your policy. An estimate for the damages to your property will be made.
Step 5: Resolution
After the evaluation has been completed, you will be issued a check for covered losses based on the approved repair estimate. Please note that while our goal is to have all claims concluded as soon as possible, some claims are more complex than others and may take longer to resolve.
Step 6: Closing the Claim
Once your claim has been resolved, the file will be closed. If you discover additional expenses or damages, or if there are additional facts not previously presented regarding the loss, please provide the information to us immediately. At that time, your claim will be re-opened for additional review.
In the Event of a Claim
Report it as soon as possible through our 24-hour claims line, 1-866-277-9871, or file a claim online. We are here to help.
File a Claim OnlineFrequently Asked Questions
We get it, the details of insurance policies are complex. These answers to some of our most commonly asked questions should help make it a little easier.
See All FAQs
You can file a claim with American Integrity by calling our 24/7 claims line at 1-866-277-9871 or filing online through our Customer Portal. If you have tropical storm or hurricane-related damage, please call 844-MYAIIC1 (844-692-4421).
Check your policy documents (you can view these online by logging into our Customer Portal for specific coverage details). You can also contact your agent to clarify what types of damage are covered under your policy. Typically, your policy covers damage from perils like fire, windstorms, and theft, but may exclude others like flooding unless you have additional coverage.
You can check the status of your claim by logging into our Customer Portal or by contacting your assigned adjuster directly.
Our goal after a claim is submitted is to contact the insured within the same business day. The overall timeline depends on the complexity of the claim and the volume of claims filed.
Following a major storm, American Integrity responds to claims based on severity. Once customers who have been displaced from their homes receive assistance, adjusters will contact policyholders according to the level of damage their home has sustained.
You’ll need your policy number, a detailed description of the damage, photos or videos of the damage, and any receipts or estimates for repairs. Keeping a home inventory can also help speed up the process.
Reach out to your adjuster if you need assistance selecting a contractor. American Integrity has partnered with a network of contractors that can assist with all types of repairs, including temporary accommodations, tarping, water mitigation, tree removal, and more.