What to Expect Every Step of the Way

Check your policy documents (you can view these online by logging into our Customer Portal for specific coverage details). You can also contact your agent to clarify what types of damage are covered under your policy. Typically, your policy covers damage from perils like fire, windstorms, and theft, but may exclude others like flooding unless you have additional coverage.

You can check the status of your claim by logging into our Customer Portal or by contacting your assigned adjuster directly.

Our goal after a claim is submitted is to contact the insured within the same business day. The overall timeline depends on the complexity of the claim and the volume of claims filed.

Following a major storm, American Integrity responds to claims based on severity. Once customers who have been displaced from their homes receive assistance, adjusters will contact policyholders according to the level of damage their home has sustained.

You’ll need your policy number, a detailed description of the damage, photos or videos of the damage, and any receipts or estimates for repairs. Keeping a home inventory can also help speed up the process.

Reach out to your adjuster if you need assistance selecting a contractor. American Integrity has partnered with a network of contractors that can assist with all types of repairs, including temporary accommodations, tarping, water mitigation, tree removal, and more.